customer service

Contact us
Please contact us if you have any questions about your order or questions/comments regarding our company, products or order process.

Product care
Our products are all machine washable. All products are pre-washed in Dreft. We recommend you wash your Cuddlebee Baby Lux items separately on delicate cycle & dry on low or hang dry.

Shipping & handling
Our shipping rates are as follows:

Order Total Shipping
$0 - $21 $4.60
$21.01 - $38 $5.95
$38.01 - $60 $6.95
$60.01 - $80 $7.95
$80.01 - $100 $8.95
$100.01 + $10.95

We ship via USPS or UPS at our discretion. Orders ship within 2-3 business days unless otherwise noted on site & are received typically within 3-8 days depending on where you are located.

Sales tax
Sales Tax will only be charged to those purchasing within the state of Maine.

Gift packaging
We will include a complimentary gift card if your purchase is a gift; gift-wrap is available for a fee of $4.00.

Payment options
Cuddlebee accepts Visa & MasterCard payments through our secure server checkout.

Our return policy is as follows:

Returns will be accepted if returned within 14 days of purchase. You must have a return authorization number (RA#), please email us to receive this number, it must be written on your package for return. 

You will receive a refund via the method paid minus the shipping fees. If you had received free shipping we will deduct the actual price of shipping from your refund. Your return must be in brand new condition! If you choose to return 15-30 days after purchase you will receive store credit. For store credit the item must be in brand new condition & you must have a RA# on your return packaging. Please note that any packages being returned to Cuddlebee should be insured as we cannot be responsible for lost or damaged items.